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How Do You Reboot a Verizon FIOS System?

Are you experiencing problems with your Fios Box? Does your set-top box randomly stall for hours without explanation? Consequently, beloved reader, this guide is intended for you.

There are numerous reasons why your Verizon Fios Box may malfunction. However, there’s no need to panic, as rebooting your device will resolve most of them. Therefore, you only need this guide and a functional remote to reboot your machine.

Before rebooting, your Fios Box will reconfigure to its Factory Settings. Therefore, you will have to do it again. Restart your Verizon Fios box and learn how to reboot a Verizon FIOS system.

A dependable Internet connection is required for work and play in today’s fast-paced digital environment. Due to its high-speed internet and TV services, Verizon FIOS (Fibre Optic Service) has become a popular option for many homes. Nevertheless, as with any technology, FIOS systems occasionally experience problems requiring a reboot.

Why Reboot Your Verizon FIOS System?

Restarting your Verizon FIOS system may resolve a variety of service-related issues. Common causes for rebooting include:

  • If your internet connection becomes slow or unresponsive, rebooting can refresh network settings and speed it up.
  • If you lose internet connectivity or experience frequent disconnections, a restart can restore it.
  • FIOS TV set-top box issues, including frozen screens and error warnings, can be fixed by rebooting.
  • If your router is not responding, a reboot will bring it back online and fix any software errors.
  • Rebooting is a standard step in resolving many network-related problems.

Now, let’s examine how to restart your Verizon FIOS system.

Rebooting Your Verizon FIOS System

Step 1: Prepare for Restart

Before initiating a restore, it is advisable to perform the following:

Rebooting Your Verizon FIOS System
  • Protect your work: Save any unsaved work before rebooting a computer or device connected to FIOS to prevent data loss.
  • Determine the issue: Determine the precise nature of the problem you are experiencing. Is it associated with your internet or television service, or something else?
  • Collect equipment: Determine the location of the ONT, the router, and any set-top boxes or modems in your household. These may be required during the restoration.

Step 2: Restart the Router

  • Find your router: The router is the central core of your FIOS network and is typically a box with antennas.
  • Turn the router off: Unplug the power cable from the router, or if your router has a power switch, press it. Wait for a minimum of 10 to 15 seconds.
  • Power on the router: Plug the power cable back in or click the power button to turn the router back on. Several minutes may be required for the router to boot up completely.

Step 3: Restart the set-top boxes or modem (if necessary)

Follow these steps if you are experiencing problems with your FIOS TV service or if you have a distinct modem:

  • Identify the set-top devices and the modem: Typically, these devices are connected to the TV or the ONT.
  • Turn off set-top devices and modems: Unplug their electrical cables and wait 10 to 15 seconds.
  • Turn on the cable devices and modem: Reconnect the power cables and wait for the devices to restart completely.

Step 4: Turn the ONT back on

Typically, the ONT is located outside the residence or in a utility room.

Rebooting Your Verizon FIOS System

You may not need to reset your Verizon password frequently, but if you continue to experience problems after rebooting the router, set-top boxes, or modem, you can reboot the ONT as a last resort:

  • Find the ONT: Optical fiber cables are connected to the tiny box.
  • Disable the ONT: Unplug the ONT’s power cable and remove its cover, if applicable. Wait ten to fifteen seconds.
  •  Reconnect the power cable and secure the ONT’s cover.

Step 5: Verify the Relationship

Wait a few minutes after completing the reboots for all the devices to reconnect. You can verify your Verizon FIOS connection’s status by:

  • Accessing the Internet: Attempt to access a website or streaming service to ensure your Internet connection functions appropriately.
  • Examining your TV: Verify that your FIOS TV service is functioning normally by tuning in to your preferred channels.
  • Checking the status of your phone service (if applicable): Make a test call to ensure that your Verizon FIOS phone service is functioning effectively.

Additional Tips and Troubleshooting

  • Use the My FIOS App: Verizon offers a My FIOS app that allows you to manage your FIOS services, including rebooting your router remotely and running diagnostics.
  • Contact Verizon Support: If you’ve followed the reboot steps and are still experiencing issues, don’t hesitate to contact Verizon’s customer support for further assistance. They can help diagnose and resolve more complex problems.
  • Regular Maintenance: To prevent issues, consider performing routine maintenance, such as updating your router’s firmware and periodically cleaning the equipment.

How Do You Reset Your Verizon Fios Box?

There is a significant distinction between a reset and a refresh. If you are about to conduct a factory reset, you should know that it will remove all personal settings, network configurations, and data from the device.

In other words, the reset will return your Verizon Fios Box to the state it was in when it was initially powered on.

Here is how to reset the default settings on your Verizon Fios box:

  • Unplug the device from the receptacle.
  • Press the play/pause button and the Fios remote’s zero button until the LED flashes blue.
  • Wait until the blue light begins to flicker crimson.
  • Reconnect the power cord and continue spamming the Menu button.
  • At this juncture, the rightmost indicator on your Fios box should illuminate green.
  • Follow the zero button on your remote’s keypad with the accept button.

After a few seconds, your Fios box will reactivate, and once it’s back up, its factory default settings will be restored.


In today’s interconnected world, it is crucial to maintain a stable and dependable internet connection. Knowing how to reboot a Verizon FIOS system? is valuable for resolving common issues and maintaining uninterrupted service. Following the steps outlined in this guide, you can reboot your FIOS system swiftly and effectively, resolving many connectivity and performance issues. Consider regular maintenance to keep your FIOS system operating smoothly for years.


How to manually reset your Verizon Fios router.

Two methods exist to reset a Verizon router; the first requires physical proximity to the device, while the second allows remote access. To manually reset your Fios router, press and hold the button on its rear until the router’s light blinks.

How do I pair the Fios remote with my television?

To link your Fios remote to your television, you must Press and hold the “O” button while simultaneously tapping the Play button on your remote. After doing so for a few seconds, a flickering light will appear on the remote. Once the light stops blinking, the remote will be fully functional.

Can I reconfigure my Fios Set-Top Box without the remote control?

If you lose access to your Fios Set-Top Box while attempting to reboot it, you can rapidly reboot it by pressing the Soft Reset button. Even Though rebooting your device physically never seems like a good idea, it can resolve many performance issues if performed right.

How to reboot a Verizon FiOS router using an application.

To control your router using an application. Access the My Verizon app. Within the app, navigate to Account Tab > Home Internet Tab > Network Settings > Router Settings. Once inside the Router settings, pressing restart will remotely resume your device.