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Verizon FIOS Outage Map for Internet, TV, Phone

Customers may notice a total loss of service or a decline in service quality if Verizon Fios goes down. Therefore, Verizon customers may face poor internet connections, lost calls, or distorted video.

Customers may verify the status of a Verizon Fios outage by visiting the Verizon Outage Centre or using the My Verizon app. Customers can also report outages by contacting Verizon customer service.

A fiber-optic network called Verizon Fios channel provides high-speed internet, TV, and phone service to millions of customers in the US. Fios, like any other network, is prone to outages caused by a variety of circumstances, including:

Thunderstorms, hurricanes, and snowstorms are examples of severe weather occurrences.

  • Failures of equipment
  • Accidental cable damage
  • scheduled maintenance

If you want to check the status of an existing repair request or edit your request, go to

Is Verizon Fios Outage Down?

Do you have problems with the Internet, TV, or phone services provided by Verizon? The Verizon Troubleshooter allows you to:

Is Verizon Fios Outage Down
  • Examine your area for any outages.
  • Check your account for any issues that can cause service interruptions.
  • Quickly and securely test your connection and service on your own.

Power Outage

If you’re searching for a list of electricity company websites organized by state, go no further than the list below.

What Are the Power Verizon Company Websites By State Map

StatePower CompanyStatePower Company
ConnecticutEversourceNew York (NYC/Midstate)ConEd
DelawareDelmarva powerNew York (Long Island)LIPA
MarylandBaltimore Gas and powerNew York (other)Central Hudson
MassachusettsNational GridNational Grid
New JerseyJCP&LRG&E
Orange and Rockland ElectricPennsylvaniaDuquesne Light
Rhode IslandNational Grid
VirginiaDominion Power
Washington D.CPEPCO

How Can I Report a Downed or Low-hanging Telephone Line or Pole in My City?

Do not touch or move the downed wire, which is frequently mistaken for phone or cable connections, in order to protect your safety. 

You can call Verizon customer support through the My Fios app, or chat with us by clicking the blue Chat With Us button at the bottom of this page to report a downed or low-hanging line. You may also report a downed line online using the Verizon Troubleshooter.

Make a call to 1.800. Verizon (1.800.837.4966) if you are not a customer.

How to Fix Issues With Your Verizon Service?

Whether you want to learn how to restore your service after a power outage or you’re having problems with your Verizon services, follow the steps below to get them back up and running.

Reboot your router

Rebooting your router should help repair a service problem. It also restores service after an outage.

Reset your ONT  battery

You should restart the battery of your optical network terminal (ONT) if resetting FIOS on your router doesn’t restore service. Apply the Guided Solutions to reset the battery on your ONT.

Check your service outage

You could be experiencing a service interruption after taking these actions. Register to see if there are any service disruptions. In the event of an outage, a ticket will be given to you with an approximate time for service restoration. If you don’t receive an outage ticket, get in touch with us for more help.

Troubleshooting Tips for Your Internet Connection

An area outage may affect all devices; however, there are several troubleshooting tips for your cellular connection.

How to Troubleshoot Your Internet Connection

Among these suggestions are:

  • Change the carrier settings
  • Turn off and on your cellular connection.
  • Reset your network configuration.
  • Update or reset your device

How to Troubleshoot Verizon Your Internet Connection

If there is no outage in your location but you are still unable to connect to the server, Verizon suggests the following troubleshooting steps:

  • Restart your smartphone and check to see whether you’re in a poor coverage region. Do not try again until you are in a location with a stronger signal.
  • Make sure you are in an area that is protected.
  • Verify that airplane mode is not active on your smartphone.
  • Remove any protective cases or coverings from the device.
  • If you’re using Wi-Fi calling, change the option to cellular.
  • Reset Network Configuration (Apple only)
  • Find out that you are using the most recent device software version.
  • Check your Verizon account to discover if there is an outage.
  • Check the Device Overview tab in My Verizon to ensure your line is operational.
  • Examine your SIM card for any blemishes or scratches on the copper coating.

Verizon FIOS Outage Map Displayed

According to Downdetector’s Verizon FIOS outage map, the majority of reports are coming from New York, Washington, and Los Angeles.

The heat map depicts where consumers reported outages in the last 24 hours.

How to Determine If Verizon is Down in Your Area?

According to the Verizon website, you can determine if an Verizon outage affects in your area:

Accessing My Verizon

A network notification alert will appear at the top of your screen.

If you don’t see a Network Notification warning, type “network outage” into Chat to get additional information.

Verizon claims it will notify you of which services were impacted and in which locations.


Outages on Verizon Fios are a routine part of running any network, but they may be frustrating and annoying for users. Verizon works hard to avoid outages, but when they do happen, the firm works rapidly to restore service.


How do I get messages about my account or services?

Log in to My Verizon to access your communication preferences and adjust service notifications. You will have the option to choose whether to receive email and text messages about your account or service.

How can I report any downed phone poles or lines in my area?

For your safety, avoid touching or moving any downed wires as they are frequently mistaken for phone or cable connections. To report a downed line, get in touch with us, do so using the My Fios app, or chat with us by hitting the blue Chat With Us option at the bottom of this page. Furthermore, you may use the Verizon Troubleshooter to submit an online downed line report.

Will a power loss affect the functioning of my voice service?

You need a corded phone in order to make or receive calls if your phone service is provided through our copper network; a backup power source is not necessary.

Without a backup power source, you won’t be able to make or receive calls during a power outage, including 911 calls, because your Fiber-Optic service depends on electricity to function. Depending on the type of equipment you have, a battery backup option might be available. You can use a 12-volt battery to run your basic phone service for up to 8 hours if your optical network terminal (ONT) has a battery backup unit installed.

How can I contact you for help if my backup power source fails?

The ONT will start to beep or chirp when the Battery Backup Unit (BBU) requires a new battery; this is only a warning that the 12-volt battery will soon run out of power. The battery ought to recharge itself whenever commercial power is back on, and the beeping needs to stop. 

How do I replace the Battery Backup Unit’s battery?

For up to 8 hours, your Battery Backup Unit (BBU) supplies power for voice services. To get a new battery, find out more about changing your old one, and watch a video on how to replace your 12-volt battery, go to

If a battery is beeping, only one of the following circumstances apply:

  • You have not encountered any commercial power outages. or 
  • Despite the interruption, your commercial electricity is now back on.

How do I replace the Power Reserve device’s batteries?

For up to 20 hours, your PowerReserve gadget powers voice services. Remove each battery, test it using the Battery Test Strip that came with your PowerReserve device, and replace any batteries that failed the test. You are in charge of purchasing replacement batteries.

What are the tips for staying connected during a Verizon outage?

Here are some suggestions to keep you online throughout a Verizon outage:

  • Use a mobile hotspot to access the internet.
  • Use your landline phone if you have one.
  • To access the internet, go to a public library or a coffee shop.
  • Watch TV series and films on streaming platforms that you can download offline.

How long does it typically take to restore Verizon Fios service?

Verizon Fios disruptions are usually fixed fast. Some outages, however, may take longer to fix, especially if they are caused by severe weather or major cable damage.

How should I respond if the Verizon Fios service is down?

If you are experiencing a Verizon outage today, visit the Verizon Outage Center for the most recent updates and an expected time of restoration. To report a problem, you can also call Verizon customer service.

Is it possible to get credits or reimbursements for the Verizon FIOS outage map?

Customers who encounter lengthy outages may be eligible for credits or reimbursements from Verizon. This is not, however, guaranteed. To find out if you qualify for a credit or refund, get in touch with Verizon customer service.

What is the best way to check the status of a Verizon outage today?

Visit the Verizon Outage Center or use the My Verizon app to verify the status of a Verizon outage today. 

How can I file a Verizon outage customer service report?

Call Verizon customer service to report a Verizon outage.